Updating Your Wallet Login Method

We’ve upgraded our login system to offer a faster, more reliable sign-in experience. Wallet login now supports EVM and Solana wallets only. Google, Apple, and email login are not affected.

If you previously signed in with a wallet on another chain (Cosmos, Starknet, Sui, Tron, or Aptos), you’ll need to link a new login method. As the migration date has passed you will now need to contact support to assist you.

Can’t login? Contact Nansen Support

If your only login method was an unsupported wallet and you can’t sign in, please email support@nansen.ai with the following details:

• Address(es) that you’ve lost access to

• Wallets used to sign (eg. Coinbase, Kelp, Slush etc.)

• Any additional account details you can remember

From there our support team will be happy to help you restore access to your account!

What happens after March 31?

After March 31, the legacy wallet login will be retired. If you haven’t linked a new method by then, contact support — we’ll help connect a new credential to your account. Your data and staked assets remain intact either way.

What about my funds and my account history?

This change is only about how you sign in. It does not affect:

• Your staked assets — staking continues earning regardless of login method

• Your points balance and history

• Your ability to connect wallets for onchain features

Why is this changing?

We’re upgrading our wallet provider to deliver a faster, more reliable login experience. The new system supports EVM and Solana wallets along with Google, Apple, and email sign-in.

Will I lose my staking rewards or points?

No. Staking and points are tied to your account, not your login method. Everything continues normally.

Can I still connect my old wallet for onchain features?

Yes. This only affects login. Wallet connections for features like points and staking are completely separate.

I missed the March 31 deadline

Reach out to support. We’ll help you regain access — your account and assets aren’t going anywhere.