Payments

What payment methods do you accept?

Nansen accepts standard card payment methods for all subscription and API credit transactions. Debit/credit cards are accepted, including VISA, Mastercard, and more.

For annual subscriptions, we also accept crypto, including BTC, ETH, and USDC. Crypto payments are not available for monthly plans.

If you want to buy crypto, we offer fiat on-ramp via MoonPay. This update eliminates the friction of moving funds between platforms, bringing a streamlined deposit experience to your mobile device.

• Credit and debit cards

• Apple Pay for iOS users

• Google Pay for Android user

How do I manage the credit/debit cards associated with my Nansen account?

Nansen does not store your credit/debit card details. Your card details are securely managed by Stripe. As a Nansen customer you can manage all payments methods directly via Stripe here.

Please note you must enter the email associated for the Nansen account with recurring subscription.

If you wish to delete all card details, do reach out to Nansen support.

Where can I go to retrieve my invoices or receipts for my subscription?

If you paid through Stripe, you can access your historical invoices and receipts directly via Stripe here. Just enter the email address associated with your Nansen subscription to pull up your records.

If you paid through Google, Apple, or with crypto, then you need to reach to support@nansen.ai for help.

What should I do if my payment fails, I get double-charged, or my subscription isn't active after paying?

No worries, we’ve got you covered! Simply email support@nansen.ai and we’ll make sure to resolve your payment or subscription issue promptly.

Do you accept crypto payments?

Yes. Crypto payments are available for annual plans only. Monthly subscriptions can only be purchased with card payments.

If you want to buy crypto, we offer fiat on-ramp via MoonPay. This update eliminates the friction of moving funds between platforms, bringing a streamlined deposit experience to your mobile device.

Are payments geoblocked in any region?

Nansen uses third party payment processors which may enforce geoblocking in specific regions. You can keep up to date with their restrictions here:

• Stripe

• Moonpay

Cancellations & Refund

How do I cancel my subscription, and can I still use my current plan until the billing cycle is over?

To cancel your subscription, head over to Account Settings. You'll still have access to your current plan until the billing period ends.

• If you paid with a credit/debit card, make sure to cancel before the next billing date to avoid future charges. You can see when your subscription ends in Account Settings.

• If you paid with crypto, the subscription won't auto-renew. You'll only be charged again if you buy another plan.

• If you paid through Google Play or the Apple app store you will need to manage your subscription in your relevant account.

If you experience any issues with your account, please contact us at support@nansen.ai.

Can I cancel my plan at any time?

If paying with credit card, you will not be charged if you cancel your plan before the next billing cycle. If you cancel during your subscription period, you will continue to enjoy unlimited access to your account until the end of your subscription period.

We will not issue a refund. If paying with crypto, your subscription will not renew automatically at the end of your current subscription period and you will not be charged unless you purchase another subscription.

I was told the refund has been process and still have not received my funds. What do I do?

First off, apologies for the inconvenience. Please raise this up to our support@nansen.ai immediately and flag as urgent, and we will get to it asap.