General Support & Contact Us

Written By Nansen Team

Last updated 4 days ago

What are your official channels?

Remember, crypto is full of scammers and imitators. Remain vigilant! Any links that are not from nansen.ai may be phishing or scams. Only click links after verifying their legitimacy through our official website nansen.ai, our verified channels (@nansen_ai), or our official Discord.

How to contact Nansen support?

If you want to get in contact with Nansen support please email support@nansen.ai.

What to include when submitting feedback?

When submitting a ticket, make sure to include as much detail as possible. The clearer we are on what it is you are trying to solve or bring to our attention, the better. From the feedback form, you have option to include:

  • Name of feature this feedback is on (select from dropdown)

  • Details on what needs to be fixed or attended to

  • Upload screenshot to help us better understand where and what is the problem

How long does support take to reply?

We’ll try to get back to you within 24-hours on working business days (if its a holiday, we may take a bit more time).

I forgot my password—how do I change it?

You can change your Nansen account password by using this password reset link. Follow the instructions to set up a new password.

Where can I submit a request for vendor due diligence or a SOC report?

Email Nansen Support with details about the product or service you are interested in and the information you need. Our Support team will connect you with the appropriate member of our Sales team.

Please note that due diligence requests are not available for self-service subscriptions. They may be available to entities interested in Nansen’s staking, trading, or API offerings.