Security & Privacy

Where can I find your privacy policy?

Yes! You can find our Privacy Policy here. We update it as regularly as we can.

What kind of Personal Data does Nansen collect?

We may collect:

• Account details: Email, password, and blockchain wallet addresses.

• Payment info: Cardholder name, billing address, and blockchain transaction data.

• Contact info: Names, company, job title, and communication handles (e.g., Discord, Telegram).

• Technical usage data: IP address, device info, browsing history, and clickstreams.

• Marketing preferences: Your opt-ins and communication history.

• Other data: Survey responses, contest participation, audio/video recordings, and referral information.

We may also receive data from public sources, social media, and blockchain activity.

How does Nansen use my data?

We use your data to:

• Deliver and improve our products and services.

• Communicate with you and personalize your experience.

• Support business operations and comply with legal obligations.

• Detect usage patterns and perform analytics (in de-identified or aggregated form).

Do you label users’ wallet addresses using their Personal Data?

No. While labeling blockchain addresses is core to our business, we do not use personal data from users to reveal identities behind wallet addresses. If you see a label that concerns you, you can email us at support@nansen.ai.

Is my data secure?

We implement technical and organizational measures to safeguard your data. However, no system is 100% secure. Please take precautions and report any suspicious activity.

How can I delete my data?

Please drop us an email at support@nansen.ai to request for account deletion.